FAQ

How long has Elderlink Home Care, Inc. been in business?

Elderlink has been serving the Denver Metro area since 1988.

How much notice is needed to start care? Is an in-home assessment needed prior to beginning?

Elderlink offers non-medical home care, so we do not asses clients. We do offer, at no cost or obligation, an in-home ‘consultation’. During the consultation, an Elderlink employee will come out to you or your loved one’s home, answer any questions you may have and take care of the necessary steps to begin care if you would like. While we are happy to provide a consultation, it is not required to start service. We are able to get all of the information we need over the phone and take care of the necessary forms via fax and/or e-mail. The choice is yours!

Are your services covered by Medicare/Medicaid?

Currently, Medicare does not pay for the types of services that Elderlink Home Care, Inc. provides. Medicaid may pay for non-medical homecare but you must first be eligible for Medicaid.

Is there any upfront cost to begin service? What about cancellation fees?

There is never any upfront cost to begin care with Elderlink. We know that even with the best planning and consideration, circumstances can change and very quickly for that matter. We are very flexible and will work with you! You will only be obligated to pay for the service you use, and there is never any fee to cancel or change service.

Do I have to sign a contact?

There are no contracts with Elderlink. As stated above, you can cancel or change service at any time. We do have a very simple service agreement. The service agreement does not commit you to any amount of time or dollar amount with Elderlink.

What criteria do you use when selecting caregivers?

We run a very thorough 4-part background check on every caregiver registered with Elderlink. This includes a social security trace, a multi-state criminal background check (this allows us to check for criminal history in any state they have lived in, not just Colorado), a Motor Vehicle records check (to ensure a responsible driving record) and a National Abuse Registry check (A national registry that keeps track of any allegations of abuse or fraud against caregivers in this industry). We also check employment history, personal references and conduct a thorough in-person interview with an Elderlink employee. We look for people we believe to have a genuine interest in this field, are compassionate, caring, dependable and committed.

What type of coverage is available?

We offer our clients a great amount of flexibility when it comes to their home care needs. We offer hourly care (anywhere from 3 to 12 hour shifts) on the days and times of your choosing and 24-Hour Live-In Care. With 24-Hour Live-In care, a client would have two to three caregivers per week ‘living-in’ with them. It is important to understand the dynamics of live-in care and how it differs from hourly care. If you would like to learn more about 24-Hour Live-In care or hourly care, please call our office. A member of our staff can answer any questions you may have and help you understand what is required for 24-Hour Live-In care.

What are Elderlink’s office hours? Can I reach someone outside of those hours if I have an emergency?

Elderlink’s office hours are Monday – Friday, 8a.m. to 5p.m. We monitor our phones 24/7 (including weekends and all holidays) and there is always an on-call Elderlink employee that is available to assist you with any emergency staffing needs.

Is transportation included?

Driving is part of the caregiver’s job. There is no extra fee for driving, however, the caregivers do expect to be reimbursed for their mileage at the current IRS rate for any driving that they do on your behalf.

What if myself or my loved one doesn’t like a particular caregiver?

Your happiness and satisfaction are very important to us. We want you to be completely happy with your care. If you are ever unhappy with a caregiver we send, for any reason, simply call our office and request a change. We can make a change very quickly! We have many wonderful caregivers to choose from.

What organizations are you a member of?

Elderlink is a member of the Better Business Bureau, Tom Martino’s ‘My Guardian Network’, the Colorado Gerontological Society, Connections Unlimited, the Private Care Association and the Southwest Coalition on Aging.

Request a Free Consultation

Connect with Us: