Services Provided

Services Provided by Elderlink:

Elderlink is a homecare placement agency. Our goal is to match qualified caregivers with people in need of in-home care. Elderlink provides continuous monitoring of the situation to ensure uninterrupted quality care and to minimize problems for the client and family. Because we recognize that a change of companions can be disruptive for clients, Elderlink makes every effort to keep compatible caregivers consistently assigned to each client. We serve our clients five ways:

Screening of Caregivers

• We locate and select competent persons who wish to provide this type of care.
• We do criminal background investigations and driving record checks on all applicants.
• We conduct thorough reference checks and interviews

Initial Placement of Caregivers and Ongoing Monitoring of the Situation

• Understand the needs of each new client by using information given to us by a responsible party for the client. This is done either by a home visit or a phone consultation.
• Match client's needs, preferences, and personality with available caregivers.
• Arrange interviews for the client and/or family with potential caregivers when time permits.
• Coordinate with the caregivers so the client has the schedule of care they requested.
• Provide a replacement caregiver to the best of our ability in the event an illness or emergency requires the assigned caregiver to be absent.
• Adjust the caregiver schedule to the changing needs of the client.
• Represent clients or family if situations arise which they find difficult to negotiate with a caregiver.
• We make every effort to place caregivers that the client feels are competent and compatible. The client's satisfaction and safety are our primary concern. If a placement is not meeting the expectations of the client or of family members, changes are made promptly.

 

Keeping Responsible Parties Informed

• Communicate regularly with concerned family members by phone, mail, e-mail or fax..

 

Support to the Caregiver

• Because the caregivers are usually quite isolated from people other than their client, they need support, counsel and a willing ear from time to time in order to continue to do their job well. As your agent, Elderlink offers this support to the caregivers both through home visits and by phone. We facilitate communication between caregivers, making for a smoother transition when change of personnel occurs.

 

Dear Elderlink

I want to thank all of you for the service you provide me. I know what you do is not easy and can be very frustrating, but I could not be as effective as I am if you were not there to support me when I am in need of a new client or ready for a day off. I know if I am in a situation I cannot handle I have all of you to talk it over with to find the best solution. It is nice to be part of a team that respects and appreciates its' memebers.

 

Eve Kish - Caregiver

 

Nurse Visits

Elderlink is able to schedule and coordinate visits with a registered nurse at your request. The registered nurse is able to do things such as draw blood, monitor and set-up medications, care for open wounds, coordinate and attend doctor appointments and provide information and feed-back to family members. Nurse visits cost $65 an hour. After one hour, time is billed in 15 minute increments. The nurse has almost 30 years of experience and works extensively with seniors.

 

Dear Elderlink

I wanted to let you know that we were totally delighted with both the companions that you placed with my mother-in-law. It is impossible to overestimated their kindness and professionalism. They were wonderful. My mother-in-law and I both appreciated their services greatly. We were delighted with everyone from Elderlink.

 

Your very truly,
Esther Ford

 

Services Provided By the Caregiver:

The caregivers perform the appropriate services with instructions from the client or the client's family. Caregivers endeavor to perform their duties with sensitivity and respect in the hopes of enriching the lives of their client.

• Personal Care - assistance with bathing, dressing, oral hygiene, toileting and grooming.
• Transfer Assistance - help getting up or down, in and out of bed,etc.
• Light Housekeeping - keeping the kitchen and bathrooms clean, laundry, ironing, changing bed linens, sweeping and dusting. Caregivers strive to maintain a clean, safe and orderly living environment. Caregivers are not expected to do heavy housework such as cleaning windows, stoves, refrigerators, or other household chores that have accumulated prior to placement. Caregivers are not expected to do yard work such as mowing, raking leaves or shoveling snow.
• Meal Planning and Preparation - Caregivers will plan and prepare meals paying attention to the client's dietary needs and preferences.
• Medication Reminders - medications must be set up by a nurse or family member in a pill box. Our Caregivers are not allowed to dispense medication out of a pharmaceutical container.
• Transportation and Errands - Caregivers can provide transportation to doctor appointments, hair appointments and/or recreational activities. They can also do errands such as grocery shopping or picking up medications.
• Social Support and Companionship - includes respect for the client's interests, honoring their need for privacy, a willingness to listen and sensitivity to the client's feelings and concerns. Caregivers will provide social interaction and encouragement to participate in appropriate activities and exercise.
• Additional tasks may be performed by the caregiver when arrangements are made and agreed to by both parties.

• • • • • Download a Caregiver Duty Chart

Elderlink Home Care, Inc.

11757 W. Ken Caryl Ave., F-314

Littleton, Colorado 80127

303.734.0641

info@elderlinkhomecare.com

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